Whether you are an individual school or a large district, sometimes there are communication and support issues that make serving students and other staff members a challenge. Our Helpdesk module is designed to reduce workload, simplify administration and increase efficiency. And, to make life even easier, your staff and students don’t need to be system users to log tickets on our Helpdesk thanks to our Email2Ticket feature.
Thanks to customizble SLAs, you can automatically assign which department receives certain tickets – giving you more control of your workflow.
And because you can include how much time and money it takes to resolve tickets and issues, you can report, analyze and detect whether changes should be made in certain areas to prevent reoccurring problems – saving you time and money!
Key Features of Helpdesk Ticketing
- Automated ticket workflows with helpdesk service level agreement, to reassign urgent or missed tickets
- Have multiple people assigned to one ticket to ensure all relevant people are notified and involved in any issues
- Link to portal for external and internal users
- Record time and money spent on each ticket
- Email2Ticket as alternative to portal
- Custom alerts to target tickets to the relevant individuals and teams
- Customisable ticket layout
- Smartphone management of tickets
- Relate tickets to inventory or building infrastructure
- Mass edit, assign, update, merge and reply to tickets
- Screen an report updates on outstanding tickets
- Central management for school districts
- Customizable reporting system
- Attach photos and documents to tickets where needed
Our mobile helpdesk ticketing app ensures that administrative tasks are carried out easily and efficiently on the move. This app will quickly become an indispensable element of how your school or district is run!
- Full functionality on the move: Create, view, reply, assign, update and close tickets on the move.
- Links to IT & Inventory module: for quick reference to assets
- Images/documents: Attach multiple photos and documents to tickets
- Links to Premises and Compliance module: for raising tickets when carrying out compliance or maintenance checks
- Simply: add, edit and update premises or inventory data whilst on the move.
- Access to: Single School or District helpdesk tickets
Pickens County School District
“After comparing many types of corporate systems and similar asset management products, we felt Parago was by far the best value for our money.”