Based from our head office in central Reading
Parago Software has developed the leading Asset & Estates Management SAAS solution for education, which incorporates IT & Inventory, Premises & Compliance, and another eight associated modules. We have 2,000+ customers mainly in the UK, but also in the US and worldwide. Our sales have seen consistent growth since we started in 2010, with an excellent customer retention level.
We are a 25 strong team of internal and external sales, finance, support and development staff based in Reading. Due to an internal career move from our current Support Manager, we require a Senior Software Support person who has been in a PC hardware or software support role for at least five years. You will need to be within daily commutable distance of Reading, preferably by train as we are just three minutes walk from the central station.
Your main day to day role will be taking support calls and emails from our schools and MATs, and ensuring we adhere to our service level agreements. You will also need to be proactive in ensuring customers past support cases are still resolved by phone calls and emails. You will be leading two support staff, and report directly to the head of operations. You will also be responsible for supporting the company’s internal CRM system, which is currently Salesforce. Full training will be provided on the Parago solution, and our internal systems. You will need to demonstrate how you work reactively and proactively to improve customer support in your current and any past roles.
Benefits include annual bonus, 25 days holiday per annum plus statutory holidays. We offer a great working place environment in the heart of Reading town centre.
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School, academy and MAT asset management software
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