Address IT & Estate issues from anywhere with Parago

Every school occasionally faces communication and support challenges that make serving students and staff a challenge, especially when reporting technical issues, broken equipment and admin queries.

We, at Parago, have created a school management Helpdesk Ticketing system for schools to identify, deal with and prevent issues effectively and efficiently. Parago enables you and your staff to always stay connected – even when working from home – thanks to our central and secure cloud-based solution.

Parago’s Helpdesk Ticketing module…

Integrated with our Asset & Estate Management Solution, our Helpdesk module centralises school and trust communication and support. With tickets that school managers can track and control, you can use this helpful solution to save time and money.

See how schools benefit using our Helpdesk Ticketing module:

  • Save time and money | Enter time and cost spent on all issues to recognise recurring incidents and solve them before they occur
  • Effortless, easy and central | staff can log issues remotely through Email2Ticket or their own personal portal area and see the status of each ticket logged (so managers won’t be chased for an update!)
  • Deal with issues quickly | Automated ticket workflows use SLAs to instantly reassign urgent or missed tickets
  • Work smarter | Set your account for certain staff to automatically receive certain types of issues (i.e. only site managers will receive issues regarding Premises & Compliance)

Thanks to secure, cloud technology, Parago enables all school managers to work remotely and accurately, and still achieve a structured and workflow.

Book a demo and trial our software

We’re confident that you’ll be impressed by our user friendly software. Book a free demonstration to see how Parago can assist your school or multi academy trust.

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School, academy and MAT asset management software

Over a decade of collaborative feedback from IT technicians, premises managers, to finance directors in academies and MATs has resulted in a system that helps you share resources, stay compliant, manage contracts and prevent unnecessary expenditure.

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