Every school, academy and MAT face communication and support issues that make serving students and faculty a challenge, particularly with regards to reporting technical problems, faulty equipment and admin queries.

We, at Parago, have created a school management Helpdesk Ticketing system to help the entire school, academy or MAT community work together more seamlessly – allowing you to identify, address and prevent issues effectively and efficiently.

Reasons to be cheerful…

The Helpdesk module can save you valuable time – and with our system working tirelessly in the background, your staff don’t have to! And with our mobile app, tickers can be raised and actioned on the go with photo and document attachments.

See how schools benefit using our Helpdesk Ticketing module:

  • Deal with issues quickly: automated ticket workflows using helpdesk service level agreement to reassign urgent or missed tickets – you choose the parameters
  • Ensure the relevant people are in the know: have multiple people assigned to one ticket to ensure all relevant people are notified and involved in any issues
  • Effortless, easy and central: staff log issues through their own personal portal
  • Save time and money: recognise recurring issues and solve them before they further interrupt your staff and your students

With improved communication and automated filtering, your staff are focused on the tasks relevant to them and are then able to priorities their workload effectively, saving you time and money.

‘We utilise modules such as Helpdesk, Policy Document Manager and Room/Asset Booking just as such and it’s great that staff can access all these features within one system, and remotely wherever they are on site, as they’re cloud based.

I rely heavily on Parago Software to help manage our 36 rented properties; it makes the arduous task of keeping track of risk assessments, tenancy agreements and documenting photo so much easier’

– Lidia Pocock, Kingham Hill School

You can find a full list of customer testimonials here

If you’d like to find out more about how the work we’re doing could benefit your school, please feel free to contact us to discuss further or to book an online demonstration.

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We’re confident that you’ll be impressed by our user friendly software. Book a free demonstration to see how Parago can assist your school or multi academy trust.

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